At FynixGo, we are committed to providing you with a seamless shopping experience. This Shipping & Delivery policy outlines how we handle shipping, delivery times, and other important details related to your order. Please review the following information to ensure a smooth and timely delivery of your purchase.
1. Shipping Methods
- We offer reliable shipping services to deliver your order directly to your doorstep.
- Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays) after the order is placed. You will receive a confirmation email once your order is shipped, along with tracking details.
- All shipments are sent via trusted third-party courier services for both local and international orders.
2. Shipping Rates
Shipping costs are calculated at checkout based on the destination, weight of the items, and the shipping method you choose. You will be able to review the shipping charges before finalizing your purchase.
- Local Shipping (Hong Kong):
- Free Shipping on orders over HKD 500.
- Orders under HKD 500 will incur a standard shipping fee.
- International Shipping:
- Shipping rates for international orders vary depending on the delivery country.
- You can view the shipping costs at checkout before completing your order.
3. Delivery Times
- Local Shipping (Hong Kong): Most orders will be delivered within 2-4 business days.
- International Shipping: Delivery times for international orders typically range from 7-14 business days, depending on your location and customs processing.
Please note that these are estimated delivery times. Factors such as customs clearance, courier delays, or unforeseen circumstances may cause slight delays.
4. Order Tracking
Once your order has shipped, you will receive an email with your tracking number and a link to track your shipment. You can track your order directly with the courier service to monitor the status of your delivery.
5. Shipping Restrictions
- We currently offer shipping to most countries around the world. However, there may be restrictions on certain countries or regions due to legal or logistical reasons.
- If we are unable to ship to your country or region, we will notify you via email and issue a full refund if your order has been placed.
6. Customs, Duties, and Taxes
- For international orders, please be aware that customs duties, taxes, and handling fees may apply when your order arrives in your country.
- These charges are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for information regarding potential customs charges before placing an order.
7. Lost or Damaged Items
- Lost Orders: If your order is lost in transit, please contact us as soon as possible at @fynixgo.com or call us at +852 2148 1626. We will work with the shipping carrier to investigate and resolve the issue.
- Damaged Goods: If your item arrives damaged or defective, please notify us within 48 hours of receiving your package. We will arrange for a replacement or a refund for any damaged or defective goods. Please provide photographic evidence of the damage to help us process your claim.
8. Shipping Delays
- While we strive to ensure timely deliveries, occasional delays may occur due to factors beyond our control (e.g., weather, courier issues, customs delays, or holidays).
- If there are any significant delays or issues with your delivery, we will notify you via email or phone.
9. Return Shipping
- For any returns, the customer is responsible for the return shipping costs unless the product is defective or damaged upon receipt.
- In-store Returns: If you purchased an item in-store, returns must be made in person at 750 Nathan Road, Prince Edward, Hong Kong.
- Online Returns (if applicable): For online purchases, please reach out to us for instructions on how to return your items by mail.
10. Customer Support
If you have any questions or concerns regarding your order, delivery, or shipping, our team is here to assist you.
Email: @fynixgo.com
Phone: +852 2148 1626