1. Where is FynixGo located?
FynixGo is located at 750 Nathan Road, Prince Edward, Hong Kong. Feel free to visit us and explore our latest collections!
2. What are your store hours?
We are open every day from 10:00 AM to 7:00 PM. We are closed on public holidays.
3. How can I contact FynixGo?
You can reach us by phone at +852 2148 1626, or email us at @fynixgo.com. Our friendly team is happy to assist you with any inquiries.
4. Do you offer online shopping?
Currently, we only offer in-store shopping at our Prince Edward location. However, we are actively working on expanding our services, so stay tuned for future online shopping options!
5. What payment methods do you accept?
We accept the following payment methods:
- Cash (Hong Kong Dollars)
- Credit Cards: Visa, MasterCard
- Mobile Payments: Alipay, WeChat Pay
- Debit Cards: Visa Debit, MasterCard Debit
6. Can I return or exchange an item?
Yes, we accept returns or exchanges within 7 days of purchase, provided the item is unused, unworn, and in its original condition with tags attached. Please keep your receipt as proof of purchase.
7. Do you offer gift cards?
Yes, we offer FynixGo gift cards that can be purchased in-store. They make the perfect gift for any occasion and can be used for future purchases at our store.
8. Do you offer tailoring or alteration services?
Currently, we do not offer tailoring or alteration services. However, we can recommend nearby locations that specialize in alterations.
9. What should I do if I receive a damaged or defective item?
If your item is damaged or defective, please contact us immediately at +852 2148 1626 or @fynixgo.com. We will arrange an exchange or refund for defective items.
10. How can I stay updated on new arrivals and promotions?
To stay informed about new collections, promotions, and sales events, be sure to follow us on our social media accounts, or join our mailing list for exclusive updates.