At FynixGo, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our store or interact with our website.
By providing us with your personal information, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, and shipping/billing address.
- Payment Information: Credit card details or other payment information.
- Order Information: Details about your purchases, returns, and exchanges.
- Communication Records: Any correspondence you have with us via email, phone, or in person.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To Process Orders: To process and fulfill your orders, manage payments, and send order confirmations.
- Customer Service: To provide assistance, respond to your inquiries, and improve your shopping experience.
- Marketing: To send promotional materials, updates, and special offers (you can opt out of marketing communications at any time).
- Improvement of Services: To analyze customer preferences and improve the products and services we offer.
- Legal Requirements: To comply with any applicable legal obligations or in response to lawful requests from authorities.
3. How We Protect Your Information
We employ a variety of security measures to protect your personal information:
- Encryption: Sensitive payment information is encrypted using Secure Socket Layer (SSL) technology.
- Access Controls: We restrict access to personal data to authorized employees only and take precautions to prevent unauthorized access or use.
- Secure Servers: Our data is stored on secure servers with appropriate safeguards to ensure its integrity and security.
However, please note that no online system is completely secure, and while we take all reasonable precautions to protect your information, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your data in the following cases:
- Service Providers: We may share your information with trusted third-party vendors and service providers who assist us in processing payments, shipping orders, or handling customer service.
- Legal Compliance: We may share your information if required by law, in response to a legal request, or to protect our rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.
5. Cookies and Tracking Technologies
We may use cookies and other tracking technologies to improve your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, analyze website traffic, and provide a more personalized shopping experience.
You can manage cookies through your browser settings, but please note that blocking cookies may affect the functionality of our website.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Update: Request corrections to any inaccurate or incomplete personal information.
- Delete: Request the deletion of your personal information, subject to certain legal exceptions.
- Opt-Out: Opt-out of marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.
If you wish to exercise any of these rights, please contact us using the details below.
7. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top will reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us:
FynixGo
750 Nathan Road, Prince Edward, Hong Kong
Phone: +852 2148 1626
Email: @fynixgo.com